The content of website www.natural-woody.com is owned by the company Naturalica International, d.o.o., Ulica Eve Lovše 18, 2000 Maribor, Slovenia (hereinafter: Naturalica International, d.o.o.). By using the website www.natural-woody.com, the users accept the published General Terms and Conditions. Naturalica International, d.o.o., and the users, by these General Terms and Conditions, manage obligations to one another when carrying out a purchase in the online shop www.natural-woody.com. In the part, relating to the protection of personal information, the users accept these conditions.
The general terms and conditions are in accordance with the valid Slovenian legislation. Naturalica International, d.o.o., reserves the right to change the general terms and conditions on the websites www.natural-woody.com at any given time and without advance notification. All changes of General Terms and Conditions are binding for the user.
- DISCLAIMER
Naturalica International, d.o.o., assumes no responsibility for possible consequences of the use of www.natural-woody.com website and its content. Naturalica International, d.o.o. reserves the right to change the content of the website at any given time without advance notification and assumes no responsibility for the possible consequences of these changes. Naturalica International, d.o.o., strives to present information that is as accurate and up to date as possible, however possible mistakes regarding prices, delivery times, product descriptions , etc. on the website www.natural-woody.com are not excluded and no damage liability or other responsibility is assumed for those, should they occur. The buyer of goods in the online shop www.natural-woody.com has the right to a return or complaint. Photographs of items are symbolic and may not present the actual state.
- LIMITED RIGHT OF USE
Visitors may use the content of the website www.natural-woody.com exclusively for personal and non – commercial purposes. The content is under copyright protection. Any other use, copying, publishing and distribution of online content or its individual parts without the permission of the company Naturalica International, d.o.o., is forbidden.
- USER CONTENT
Every user is individually responsible for content, entered into the www.natural-woody.com website. The end buyer at the store www.natural-woody.com who purchases goods for personal use or non – profit activity. The website www.natural-woody.com may be purchased from exclusively by natural persons.
- PRIVACY AND PERSONAL DATA PROTECTION
Data, entered by the user through the forms on the website www.natural-woody.com or in any other way (by e–mail, telephone, etc.) is confidential and treated in accordance with the valid Slovenian legislation. Naturalica International, d.o.o., will protect the data and prevent their abuse. Personal data will be used exclusively for the purpose, which the user has consented to. The user, too, is responsible for the protection and safety of personal data.
The user explicitly permits the submission of gathered basic data to third parties and contractual processors with the purpose of the carrying out of the user’s order.
Naturalica International, d.o.o, use SSL technology for the transfer of all personal data of the user, which ensures coding of all information, sent with orders. Data on the payment card, entered by the user in the case of such a payment, is transferred in a coded form directly from the user’s account to the authorisation server of the bank.
- PROCEDURE OF ORDER OR PURCHASE
On the website www.natural-woody.com it is possible to purchase products, presented in the online store www.natural-woody.com.
An order in the online store www.natural-woody.com is submitted, when the user receives an automatic electronic message. This electronic message is not a confirmation, that the product is in stock or that shipping is in progress. The order will be confirmed within 2 business days after the submission of the order with a new electronic notification on the confirmation of the order. In the case, that the ordered product is not in stock, or that the order may not be carried out due to other reasons, the user will be notified by e-mail.
Naturalica International, d.o.o., will treat confirmed orders as irrevocable. In the case of an error, the client may cancel the order with no additional costs in the time before receiving the electronic notification, that the order has been confirmed.
Naturalica International, d.o.o., may reject the order, if there is a suspicion, that the website www.natural-woody.com has been abused.
By carrying out the order, the client confirms, that they are familiar with the entire text of these Terms and Conditions and that they were explicitly notified of these Terms and Conditions before submitting the order.
A contract on purchase with a client from Slovenia is concluded in Slovenia, while a contract on purchase with other clients is concluded in Slovenian and English, wherein the Slovenian version of the contract is legally binding.
The contract is kept at Naturalica International, d.o.o. To interpret the contract and these Terms and Conditions, the legislation of the Republic of Slovenia is in use, and in the case of a dispute, the authorised court is the court of Maribor, Slovenia.
- RETURN OF GOODS AND COMPLAINTS
A buyer has the right to, within 15 days from receiving the goods, notify Naturalica International, d.o.o., in writing, about withdrawal from the contract, at the e-mail address woody@naturalica.eu or in another legally defined way. Upon return, the goods must be unused, undamaged, unchanged in quantity and in their original packaging. It is mandatory to always add a copy of the original bill to the return form. The buyer must then return the goods to the company within 30 days after the written notification onto the address: Naturalica International, d.o.o., Ulica Eve Lovše 18, 2000 Maribor, Slovenia – with the subscript “Online sale”. The costs of the return are covered by the client.
Naturalica International, d.o.o., reimburses the full purchase price without any interests upon receiving the goods.
Naturalica International, d.o.o., may be held responsible for material defects of items, purchased in the online shop www.natural-woody.com. The client sends a complaint notification to the address woody@naturalica.eu or in another legally defined way. Naturalica International, d.o.o., will, upon eight days from receiving the written notification, confirm the receipt of the complaint and notify the buyer, how the procedure of complaint processing will carry on.
- PRICES
All prices are in Euros (EUR) and tied to the country. For buyers from European Union member states, the prices include 22 % value added tax (VAT). The buyers who do not come from EU member states will not have value added tax (VAT) calculated, however, they are obligated to cover all the expenses related to import and customs for the ordered goods, including all import taxes, in accordance with the valid legislation of the country of import, of which they are explicitly notified.
When purchasing in the online shop www.natural-woody.com, the online discount is calculated. Prices are valid until the new price list is published in the online store www.natural-woody.com. The time of validity of action offers in the store www.natural-woody.com are listed in the online store www.natural-woody.com.
- METHODS OF PAYMENT IN THE ONLINE SHOP
The buyers in other countries outside Slovenia may pay:
- a) payment with payment cards/PayPal
Payment with cards Visa, Mastercard, American Express – via the secure online payment system PayPal.
- b) pro-forma invoice payment
Payment after receiving pro-forma invoice to the bank account of Naturalica International, d.o.o.:
NKBM, d.d., Maribor,
IBAN: SI56 0451 5000 2258 959,
BIC: KBMASI2xxx
Until the full fee has been paid, the products are owned by Naturalica International, d.o.o.
- HANDLING AND SHIPPING
Delivery is carried out by the Postal Service of Slovenia and its correspondent partners in individual countries.
Delivery and handling charges in Slovenia and other EU countries is 1,00 EUR (VAT included) on orders to 29,99 EUR (VAT included). Free shipping on all orders of 30,00 EUR (VAT included) or more.
All prices are in Euros (EUR) and are bound by a country. For buyers from countries of the European Union the prices include value added tax (VAT). For buyers from countries that are not members of the European Union value added tax is not calculated.
For buyers from countries which are members of the European Union VAT is calculated in the amount of delivery. For buyers from countries which are not members of the European Union VAT is not calculated.
Warning from buyers for countries outside the European Union: the buyers are obligated to cover all expenses, related to the import customs, including all import taxes, in accordance with the valid legislation of the country of import, which they are explicitly notified of upon purchase.
Naturalica International, d.o.o., does not assume responsibility for possible delays by the delivery service. The shipping price list can be changed by Naturalica International, d.o.o., at any given time. Naturalica International, d.o.o., may also pick any other delivery service, if this means a more efficient carrying out of the shipping.
- COOKIES
Webpage www.natural-woody.com is using the cookies in the following two categories.
- Strictly necessary
cookie_consent_level
A persistent cookie – remains on a computer for 2 years, unless it expires or the cookie cache is cleared. It is used by cookie consent to remember your cookie settings.
CMSSESSID
A persistent cookie – remains on a computer for 2 years, unless it expires or the cookie cache is cleared. It is used by our application to remember your session within the server.
__atuvc
A persistent cookie – remains on a computer for 2 years, unless it expires or the cookie cache is cleared. Cookie is created and read in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated.
- Performance
__utma
A persistent cookie – remains on a computer for 2 years, unless it expires or the cookie cache is cleared. Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmb & __utmc
Cookie expires 30 mins from set/update. Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb & _utmc cookies exists. The cookie is updated every time data is sent to Google Analytics
__utmz
Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv
Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.
- COMPLAINTS AND DISPUTES
Naturalica International, d.o.o., respects the applicable consumer protection legislation and endeavours to fulfil its duty of assuring efficient system of complaint management. In case of any issues the customer may contact us through e-mail woody@naturalica.eu. Complaints can be filed electronically via e-mail address woody@naturalica.eu. Complaint handling procedure is confidential.
Naturalica International, d.o.o., is aware that the consumer disputes derive mainly from disproportion between economic value of the claim and required time and costs that incur during the dispute settlement which is one of the principal drawbacks why consumers refrain from initiating legal disputes. Naturalica International, d.o.o., thus makes any effort to resolve eventual disputes amicably.
Out-of-court settlement of consumer disputes
In line with legislative provisions Naturalica International, d.o.o., does not recognize any out-of-court dispute resolution provider as competent for resolution of consumer disputes which the customer may initiate in line with Out-of-Court Resolution of Consumer Disputes Act.
As supplier of goods and services, Naturalica International, d.o.o. offers online store in Slovenia and other EU countries.
The aforementioned regulation derives from Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).
Please, do not hesitate to ask a question: woody@naturalica.eu.
Naturalica International, d.o.o., Maribor